Pet Memorials - Memorials for Loved Ones - Engraved River Rocks - Engraved Granite Plaques - Personalized Garden Stones - Pocket Rocks - Word Stones
Do you provide proofs before you start engraving the stone? Absolutely! Proofs are usually sent the same day. I start working on the layout and design shortly after the order is received. You can give me a thumbs-up or offer any changes or suggestions. For simple requests, such as a few words in a particular font, sometimes I just go ahead without a proof unless it is specifically asked for. Don't ever feel like you are imposing on me to make sure it just the way you want it. This will be an engraved gift, memorial or garden stone that will last a lifetime, so I want you to be 100% pleased with it.
Are your engraved rocks man-made or natural? All of the rocks I engrave are natural. They are not molds filled with concrete or resin or other man-made materials.
How long does it for you to finish my engraved rock once I place the order? I usually finish your rock within 3 days. Please let me know if you are up against a pressing deadline.
Other engraved rock sites often take weeks to engrave a rock. Do you take shortcuts? I can assure you, I take no shortcuts. While rock engraving is somewhat labor intensive, I do not like to procrastinate or see orders build up. Also, this is not a hobby for me that I do in my spare time. My workshop is set up in an efficient way so that I can move from one step to the other without too much interference. Although, when the grandkids come to visit there is sometimes a bit of distraction. But I welcome that!
How do you ship the engraved rocks? I send everything by Priority Mail. That used to be impossible before the Post Office came up with their Flat-Rate postage. This has allowed me to include shipping in the listed prices without calculating weight and distance.
What kind of paint do you use on the engraved letters? I first use a black enamel paint on the engraved portion of the rock. The engraved portion has "bite" to it, which helps to permanently bond the paint to the rock. When that first coat dries, I use a hi-tech Lithichrome paint. And when that dries, I put on another coat of black enamel. This will hold up in any kind of weather. I did have one instance where I engraved a pet memorial stone and the new dog was using it as its own personal fire hydrant. The paint did not hold up well and that nasty habit did not endear the dog to its new family.
How do I choose a graphic to be engraved? I hope to be adding more graphics to the site but there are soooo many that I can never hope to display everything here. However, in the "Comments or Special Instructions" box in the order section, you can write your request there. I will find an appropriate graphic for you. When you get your proof from me, you can approve it or have me go back to the drawing board. I don't mind at all as long as you being 100% satisfied is the end result!
What is included in your listed prices? Everything! This includes the rock, the design, the engraving and the shipping. No added tax, although I do have to pay out of pocket for Washington residents. You want a graphic? That's included. Hard putting your thoughts into a few words? If I can fit it without making the letters too small, that's okay.
What is the best way to contact you? I have tried to make the website as user-friendly as possible. When you place an order online, it is well-organized so that we both have a clear record. If you have questions, feel free to use the contact form on the Contact page, or email me at Bob@Engraved-Rock.com or call me at 503-317-5539. I usually answer the phone unless my grinder or sandblaster is making too much noise. I return calls quickly. I'm not much of a 9 to 5 kind of guy, so you can try me at any time. I turn the phone off when I go to bed so you don't have to worry about waking me. Just leave a message.
